Choose your region | Have a question? Call +44 (0)1784 744700 |

Privacy Policy

Metrodata Ltd is strongly committed to protecting your privacy while interacting with our content and services.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Metrodata Ltd and not to other companies’ or organisations’ websites to which Metrodata Ltd is linked.

Collection of Information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, e-mail address and other contact details. It is entirely your choice whether to respond to these questions or not, but may mean you do not receive the full benefit of that service.

Metrodata Ltd collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us. Most of the individuals who access our site are anonymous to us.

The second type of information that Metrodata Ltd collects is personal information. Metrodata Ltd will collect personal information that lets us know the specifics of who you are such as your name, e-mail address, or postal address, when you provide it to us. With this information, Metrodata Ltd can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make us more able to respond to your needs.

This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website.
Use of Anonymous Information

Metrodata Ltd automatically gathers anonymous information to monitor the use of Metrodata Ltd web site. We only use such data in the aggregate. This collective data helps us determine how much parts of the site are visited, to help guide us in improving Metrodata Ltd to assure that it is kept as up to date as possible. Metrodata Ltd do not publish or provide this aggregate data to other people.

Use of Personal Information

Metrodata Ltd will only use the personal information you have chosen to provide us for the purpose for which you provided it. Metrodata Ltd will not use it for any other purpose without your consent. Only if you select our mailshot option when subscribing to one of our services will we send out mailers that we may think you will find of interest. We may contact you to see if you found what you were looking for.

Cookies

The Metrodata Ltd site uses cookies to help us better understand the use of our web site, only anonymous information is gathered. The various interactive areas of our site, for example, the Online-Quotation Request and Manual downloads, any data entered is stored in session variables, which only hold your information whilst the web browser is open, closing the web browser clears all of this information.

The only time any personal data (your username and password only) will be stored is if you tick the ‘Remember Me’ box when logging in to our site for either the Online-Quotation Request or Manual download area, your login details are then stored in a cookie on your hard drive for 30 days, this is renewed for 30 days everytime to revisit either the Online-Quotation Request or Manual download area.

Disclosure

There will be occasions where it will be necessary for Metrodata Ltd to disclose your personal information to third parties. Metrodata Ltd may be required by law to disclose the information, or Metrodata Ltd may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you requested a quotation, Metrodata Ltd may disclose your personal information to a third party (i.e. a distributor) who may be better situated to service your needs. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, e-mail address or telephone number, to any organisation or person outside the Metrodata Ltd unless you have authorised us to do so.

No sale of Personal Information

Under no circumstances will Metrodata Ltd sell or receive payment for licensing or disclosing your personal information.

Access and Correction: Personal Data

If Metrodata Ltd holds your personal information. Metrodata Ltd will where possible provide you with access to the information. You may request this information from Metrodata Ltd via e-mail (using the e-mail address you registered with) or by contacting us on +44 (0) 1784 744 700. Metrodata Ltd will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Complaints about Privacy

If you have any complaints relating to online privacy issues on our website, please notify Metrodata Ltd of this via this link Customer Feedback. While Metrodata Ltd accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Metrodata Ltd Privacy Policy

If we decide to change the Metrodata Ltd Privacy Policy, we will post those changes here.